Industrial Edge Management (IEM) Connectivity Check¶

A new tile has been added to the Edge device interface, designed to help identify and troubleshoot connectivity issues between the Industrial Edge Device (IED) and Industrial Edge Management (IEM).

This feature performs an initial connectivity assessment and offers the option for a more comprehensive analysis on demand.

iem_connectivity

Clicking the "IEM Connectivity Check" tile opens the IEM Connectivity popup. By default, the popup displays a placeholder message along with two buttons: IEM Connectivity and Download Full Report

iem_connectivity_popup

IEM Connectivity¶

Clicking the IEM Connectivity button will trigger a real-time connectivity test with the IEM. The results of the test are displayed in the text area of the pop-up.

An example of success response shown below:

iem_connectivity_success

An example of error response shown below:

iem_connectivity_failure

Download Full Report¶

When you click the Download Full Report button, a comprehensive diagnostic report is generated and downloaded. This report includes detailed information such as specific error messages and the response data exchanged between the IED and IEM regardless of whether the connectivity check was successful or failed.

NOTICE

Diagnostic results may be influenced by your network configuration, including (but not limited to) the following factors:

IP address spoofing settings
Proxy server configurations
Access Control Lists
Network routing rules
Firewall settings
NAT/PAT configurations

Please consider these aspects when evaluating diagnostic results. For the detailed report user can download the diagnose report.